1. Introduction

Khadamati primarily provides online courses, digital products, educational resources, and digital services that are delivered remotely through digital methods.

We do not generally ship physical goods or postal packages unless this is clearly stated on a specific product or service page. Khadamati’s default delivery method is digital delivery.

2. Digital Delivery Methods

Courses, digital products, and digital services may be delivered through one or more of the following methods:

• User account on the Khadamati website.
• Student dashboard or learning dashboard inside the platform.
• Email containing access information or instructions.
• Download link or dedicated page inside the website.
• Direct communication through official channels when a custom service requires follow-up.

3. Access Activation Time

Access activation time may vary depending on the type of product or service and the payment method used.

• For instant online payment, access may be activated automatically after payment confirmation.
• For manual or local payment methods, access may be activated after payment verification.
• Custom services may require processing or implementation time before final delivery.
• Access instructions may be sent to the email address used during registration or purchase.

4. Course Delivery

When purchasing an online course, access is usually activated inside the user account or learning dashboard.

• Users can access lessons through their account after logging in.
• A course may include videos, texts, files, attachments, exercises, or additional resources.
• Course access duration may vary depending on the package, offer, or course policy.
• Sharing accounts, reselling access, or sharing course content with others is prohibited.

5. Digital Products and Files Delivery

Digital products such as files, templates, educational resources, or attachments may be delivered through a download link, account page, or email.

• Some files may be available for download immediately after order activation.
• Some resources may be available only inside the learning dashboard or course page.
• Download links may have limited access, limited downloads, or expiry periods for security reasons.
• Republishing, reselling, or sharing digital files with others is prohibited.

6. Custom Digital Services Delivery

Some digital services may require manual execution or customization based on the client’s request, so delivery may not always be immediate.

• We may contact the client to request additional information before starting execution.
• An estimated delivery time may be provided depending on the nature and complexity of the service.
• The service may be delivered by email, private link, user account, or official communication channel.
• The execution period usually starts after payment confirmation and receipt of the required information.

7. Access Issues or Non-Delivery

If the user cannot access the course or digital product after payment, the user should contact us through the official email with order information.

8. User Responsibility

The user is responsible for providing accurate information during registration or purchase, especially email address and phone number when required.

• Users must not share login credentials with others.
• Users must use a correct email address during purchase to avoid activation delays.
• Users should contact us quickly if there is an email mistake or access issue.
• Unauthorized sharing of content or account access may result in suspension.

9. Relationship With Refund Policy

Since Khadamati provides digital delivery, accessing content or downloading files may affect refund eligibility.

Please review our Refund and Returns Policy to understand the cases where refund requests may be reviewed and the cases that are generally not refundable.