1. Introduction

Khadamati respects user privacy and aims to protect personal information when users access the website or use our related digital services.

By using the website, creating an account, purchasing a course or digital service, or contacting us, you acknowledge that you have read and understood this Privacy Policy.

2. Information We May Collect

We may collect different types of information depending on how you use the website and services, including:

• Full name or username.
• Email address used for registration, purchase, or contact.
• Phone number if voluntarily provided.
• Account information, such as enrolled courses and access status.
• Order information, such as course or service name, purchase date, payment status, and delivery method.
• Support messages and inquiries sent through official contact channels.
• Technical information such as IP address, device type, browser, operating system, visited pages, and usage time.
• Cookie data and analytics data if such tools are enabled on the website.

3. How We Use Your Information

We use collected information for legitimate purposes related to providing services and improving user experience, including:

• Creating and managing user accounts.
• Activating access to purchased courses, digital products, or services.
• Processing orders, subscriptions, payments, and support requests.
• Communicating with users about accounts, orders, support, or important updates.
• Improving platform content and user experience.
• Protecting the website against fraud, misuse, or unauthorized access.
• Complying with legal, accounting, tax, or security obligations when required.

4. Accounts and Learning Data

When you enroll in a course or use the learning dashboard, we may store data related to your progress, such as accessed lessons, completion status, attachments, or account information.

This information is used to provide a structured learning experience, show your progress, protect content, and prevent account sharing or misuse.

5. Payments and Payment Processing

When purchasing a course or digital service, payments may be processed through Stripe, other payment providers, or local/international payment methods depending on what is available at the time of purchase.

We do not ask users to send card details or sensitive payment information through public messages. When using an external payment provider such as Stripe, sensitive payment data is processed directly by the payment provider according to its own terms and policies.

• We may store basic order details such as service name, amount, transaction date, and payment status.
• We do not store full card payment details on our own servers when payment is processed by an external provider.
• Necessary information may be shared with payment providers to complete transactions, prevent fraud, comply with legal requirements, and secure payments.
• Payment transactions may also be subject to the privacy policies and terms of the payment provider used.

6. Cookies

The website may use cookies and similar technologies to improve browsing, store user preferences, operate accounts and checkout features, and analyze performance.

• Necessary cookies for login, accounts, and essential services.
• Performance and analytics cookies to understand and improve website usage.
• Preference cookies such as language or display settings.
• Marketing or advertising cookies if advertising tools are enabled in the future.

You can disable cookies through your browser settings, but some website features may not work correctly if cookies are disabled.

7. Sharing Information With Third Parties

We do not sell personal information. However, we may share necessary data with trusted third parties that help us operate the website and provide services.

• Hosting, server, and website security providers.
• Payment providers such as Stripe or others when online payment is available.
• Store or learning systems such as WooCommerce, Tutor LMS, or similar tools.
• Email, support, notification, or communication services.
• Analytics tools if enabled.
• Legal or regulatory authorities if required by law.

8. Data Security

We take reasonable measures to protect user information from unauthorized access, modification, loss, or misuse.

• Restricting access to user data based on need.
• Using appropriate hosting and security tools where possible.
• Updating the website and plugins when needed to reduce security risks.
• Avoiding requests for sensitive payment data through public communication channels.

9. User Rights

Depending on applicable laws in your location, you may have certain rights related to your personal information, including:

• Requesting access to the personal information we hold about you.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of your account or certain data when legally and technically possible.
• Requesting restriction of or objection to certain processing activities.
• Unsubscribing from marketing communications if any.

To exercise any of these rights, you can contact us at: admin@khadamati.business

10. Data Retention

We retain personal information only for as long as necessary to provide services, manage accounts, prove transactions, provide support, or comply with legal, accounting, tax, and security requirements.

• Account data may be retained while the account remains active.
• Order and payment records may be retained for accounting or transaction proof purposes.
• Support messages may be retained for a reasonable period to follow up requests and improve service.
• Technical data may be retained for a limited period for security and analytics purposes.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website tools, legal requirements, or data handling practices.

When changes are made, the “Last Updated” date will be updated. Continued use of the website after changes are published means acceptance of the updated policy.