1. Introduction

At Khadamati, we aim to provide a clear and fair experience for users purchasing online courses, digital products, or digital services.

Before completing a purchase, users must read the course or service description, content details, price, delivery method, and any specific conditions related to the offer.

2. Nature of Digital Products

Most products and services provided through Khadamati are digital or educational products, such as courses, videos, files, templates, attachments, learning resources, or access to private content inside the platform.

Due to the nature of digital products, accessing, downloading, or using content makes refunds different from returns of physical goods.

• Digital products may become accessible immediately after payment or order activation.
• Some courses contain protected content that cannot be returned after being watched or downloaded.
• Some services require dedicated time and work, so refund conditions depend on the execution stage.
• There is generally no physical shipping, as delivery is digital through account, email, or learning dashboard.

3. Cases Eligible for Review

Refund or compensation requests may be reviewed in the following cases, without automatic approval:

• Duplicate payment for the same course or service by mistake.
• Access to a course or digital product was not activated due to a technical issue caused by the platform.
• A wrong course was purchased and the user contacted us quickly before accessing content or downloading files.
• There is a clear and material error in the course or service description compared to what was actually provided.
• A custom service is cancelled before execution begins, if the nature of the service allows cancellation.

4. Cases Usually Not Eligible for Refund

Refunds are generally not available in the following cases:

• After accessing a significant part of a course or watching educational content.
• After downloading files, attachments, templates, or digital resources.
• After sharing login details or using the account in violation of platform terms.
• If the user changes their mind after purchase without a clear issue caused by the platform.
• If the reason is failure to read the course or service description before payment.
• If the service has been completed or delivered as agreed.
• If the refund request is submitted a long time after purchase.
• Special offers, discounts, or custom packages may be non-refundable unless stated otherwise.

5. Custom Digital Services

Some digital services may require booking time, analyzing the request, preparing files, performing technical work, or customizing work according to the client’s needs.

• If service execution has not started, cancellation or refund may be reviewed.
• If execution has started or part of the service has been delivered, the value of completed work may be deducted.
• If the service is fully delivered or completed as agreed, refunds are generally not available.
• Custom services requested by the client may not be refundable after execution begins.

6. How to Request a Refund

To submit a refund or payment review request, you must contact us through the official email and provide clear information to help us review the request.

7. Refund Processing Time

Refund requests are reviewed as soon as reasonably possible depending on request volume and the clarity of information provided.

• We may request additional information before making a decision.
• If a refund is approved, the time required for the amount to appear may depend on the payment method or financial provider.
• We may not be responsible for delays caused by banks, wallets, or external payment providers.

8. Refunds Through Stripe or Payment Providers

If a refund is approved and the payment was made through Stripe or another external payment provider, the amount is usually returned to the original payment method whenever possible.

• The time required for the amount to appear may vary depending on the bank, card issuer, or payment provider.
• Some processing or transfer fees may be non-refundable if charged by the payment provider.
• Users must not send card details or sensitive payment information by email or public messages.
• For duplicate payments, please contact us through the official email with order details without sensitive card information.

9. Chargebacks and Disputes

If there is an issue with your order, we prefer that users contact us first through official channels so we can attempt to resolve the issue directly and quickly.

Opening a payment dispute or chargeback without contacting us first may result in temporary suspension of account or service access until the dispute review is completed.